Missing an item from order?
If you find that an item is missing from your delivery, kindly contact us within 10 days from dispatch to resolve the issue. Please note that items may sometimes be shipped separately.
Please contact us within 7 days of receiving the item to arrange for it to be replaced. We will send a return postage label to get the item back to us and will send you the correct item. All products must be packed in original packaging and include any accessories, manuals, documentation, and registration that shipped with the product. A refund will be generated if we do not have a replacement item.
Newmart Store generally offers a 12-month warranty which can be differed accordingly based on the manufacturer's warranty period.
You are required to contact Newmart Store within 10 business days if the item arrives damaged. Please also mention detailed description and provide images or a short video of the damaged product to proceed with a replacement or refund process.
To make a claim, please provide your order number or copy of tax invoice. You must describe the issue exactly and give proof to help your case, and state whether you are requesting a replacement, repair, refund or credit.
The warranty for products is completely discrete and Newmart Store entertains any claim only according to product manufacturer’s policy. All claims are analyzed by our team members before taking any decision. Any claim will not be entertained if the concerning product is not used as guided or damages caused to
What does the warranty cover?
- Manufacturers or company defect
- Faulty product
- Quality control issues
What does the warranty not cover?
- Improper handling of the product (Negligent unpacking)
- Not following proper guidelines for installation
- Intentional or unintentional damage to the product
- Intentional or unintentional physical damage or cosmetic damages
- Any damage or error that is not due to faulty construction/manufacturing.
- Damage caused by unattended children or pets
- Commercial use of non-commercial equipment (unless stated by manufacturer)
- Unsupervised use of the product
In case of damage or fault occurrence due to user’s negligence we do not cover shipping cost for repair or replacement of the product
What can you claim?
In case of a faulty product or a manufacturer defect you can claim either one of them,
- Repair of the product
- Replacement of the product or a part of the product that may be faulty
- Refund (As per seller’s guidelines)